Whether you are a first-time visitor or returning to SpaceXY, this guide covers the essential features you need to know.
What You Need First
- A valid email address or phone number for account verification.
- Government-issued ID (passport, driver's license, or national ID) for KYC checks.
- A stable internet connection – mobile data or Wi-Fi works fine.
- A payment method you can use for deposits and withdrawals (see Banking section).
- Be at least 18 years old (or the legal gambling age in your jurisdiction).
Registration
- Click the “Sign Up” or “Register” button, usually in the top-right corner.
- Fill in your personal details: full name, date of birth, email, and phone number.
- Choose a username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency (EUR, USD, BTC, etc.).
- Read and accept the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account.
Bonus Math
Most welcome bonuses are match deposits with wagering requirements. For example, a 100% match up to €200 with a 30x wagering requirement means:
Deposit: €100
Bonus: €100
Total balance: €200
Wagering requirement: €200 × 30 = €6,000
You must place bets totaling €6,000 before you can withdraw any winnings from the bonus. Assuming an average house edge of 5% on slots, the expected loss during wagering is €6,000 × 0.05 = €300 – more than the bonus itself. To maximize value, choose games with high RTP (e.g., 96% or more) and check if they contribute fully to wagering. Some games contribute only 10-20%, meaning you would need to wager much more if you play them.
Is It Safe?
This casino operates under a Curacao eGaming license. While Curacao licenses are common, they offer less player protection than Malta (MGA) or UK licenses. The platform uses SSL encryption to protect data, and all withdrawals undergo mandatory KYC checks to prevent fraud. For EU players, winnings from Curacao-licensed casinos may be subject to local income tax – check your country's regulations. We recommend setting deposit limits and using only secure networks when playing.
Banking & Payments
| Method | Deposit Min | Withdrawal Min | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 3-5 business days | None |
| Skrill | €10 | €10 | Up to 24 hours | None |
| Neteller | €10 | €10 | Up to 24 hours | None |
| Bitcoin | €20 | €50 | 1-2 hours | Network fees apply |
| Bank Transfer | €50 | €100 | 5-7 business days | May apply (check bank) |
Withdrawals are processed to the same method used for deposit, when possible. Always verify your identity before the first withdrawal to avoid delays.
Troubleshooting
- Login issue: Clear your browser cache or try a different browser. If you forgot your password, use the “Forgot Password” link to reset it.
- Verification pending for days: Contact support via live chat. Make sure your uploaded ID is clear and valid – blurry or expired documents are often rejected.
- Game not loading: Refresh the page or clear cache. If it persists, disable your ad blocker and VPN (if enabled). The casino uses HTML5, so no Flash is needed.
- Withdrawal rejected: Check if you have met the wagering requirements. Unfinished bonuses often block withdrawals. Also, ensure your account is fully verified.
- Bonus not credited: Some bonuses require a promo code or a minimum deposit. Read the terms carefully. If still missing, contact support with your deposit receipt.
Pro Tips (Responsible Gambling)
Set limits before you start playing. Most regulated casinos provide tools to help you stay in control:
- Deposit limits: Set daily, weekly, or monthly caps to control spending.
- Session limits: Get a reminder or automatic logout after a set time.
- Self-exclusion: Block yourself from the casino for a chosen period if you feel you need a break.
- Reality checks: Pop-up reminders showing time spent and net loss.
Remember: gambling is entertainment, not a way to make money. If you ever feel it is becoming a problem, seek help from organizations like Gambling Therapy or GamCare.
Need to Know
How long does a withdrawal usually take?
E-wallet withdrawals are typically processed within 24 hours, while card payments take 3-5 business days and bank transfers up to 7 business days.
Can I change my currency after registration?
No, the currency is locked when you make your first deposit. Contact support if you have a special case, but it is rarely changed.
Is there a mobile app?
This casino is a mobile-optimized website that works via your phone's browser. You can add it to your home screen as a progressive web app (PWA) for quick access – no download from app stores needed.
What documents are needed for KYC?
You will need a government-issued ID (passport, license), a proof of address (utility bill or bank statement dated within 3 months), and sometimes a selfie holding your ID.
Are there any country restrictions?
Yes, some countries are excluded due to local laws. Common restricted countries include the UK, US, France, Australia, and the Netherlands. Always check the terms before registering.
How do I claim a reload bonus?
Check the promotions page for active offers. Some reload bonuses require a promo code during deposit, while others are automatically credited.
What games contribute most to wagering?
Slots usually contribute 100%, while table games like blackjack or roulette often contribute only 10-20% or are excluded entirely. Always read the bonus T&Cs.
That wraps up our practical guide. We hope these tips help you navigate your casino experience smoothly. Remember to gamble responsibly and have fun!